After you have selected the products that you want to buy, you can select payment by credit card. This is optional and than this option will be asked for your credit card details and your payment confirmation. Credit card payments are approved instantly and your order is approved.
For the security of your credit card information, your credit card information is definitely not recorded in our system, The information is sent directly to the related Bank via SSL and confirmation information is obtained from the Bank.
Credit cart informations are protected against all types of threats using the latest technologies, hardware and software. Security tests are performed periodically in our systems.
All banks ' credit cards can be single-shot and they can also be paid in installments by using credit cards of the banks we have agreed on.
Your credit card must be open to shopping on the internet. You can open your credit card online by calling the customer services of the Bank.
Visa, Mastercard, Maestro, American Express logo cards are valid.
When you want to pay product price via Bank Transfer, We dicount you %4. Transfer should make in max 3 workdays, otherwise your order is cancalled. Bank Process needs 2 and 5 between workdays for transfer into our account and Your product.
When you want to pay product price via Western Union, We dicount you %6. After you transfer payment, you should send us tracking number of western union via e-mail.
When making transfers after 3 pm in the afternoon, Western Union Transfer will be treated next day,and then your product deliever to cargo in 2 workdays.
Quick Delivery, In the Same Day Shipping
Orders are dispatched cargo within two days.
My order was dispatched cargo. How do I check it?
You should logged in TurkishFolkInstruments.com and then you can see your order as list "My Account" page. If your order was dispatched cargo, when you click the link next to your order, you can follow your order.
You can reach tracking number in "Order was dispatched" e-mail that we sent.
How much shipment fee?
Shipping Free for 90 Dollar and above orders in all over the world.
How long do I receive the product?
The date of receipt is change for country. After product was dispatched cargo, the date of receipt lasts 9-15 workdays.
How Can I return product?
After you received your order, you want to return your order because of some problems like damage, defect, You should return in 14 days that you delivered order. You click "I want to return order" option and you should send us an e-mail about your reason.
After we received your request, customer representative get in contact with you. According to your request, you should send order TurkishFolkInstruments.com Address in the original packaging and with all of documents that we sent, then we will carry out a transaction.
As a result of discussions with a customer representative, while you send us products, you will have to pay attention to some matters, these;
The product original packaging should be undamaged, unused, and must be undamaged as a result of user error.
You should return order with invioce, otherwise return the product or exchange the product is not possible.
If Product's Bill is institutional, organized by the institution for the return process, except for cargo, You should send product with return invoice cut as "Product unit price + VAT." Otherwise return the product is not possible.
Customer must return product as received (with original invoice, accessories, original package), otherwise return the product is not possible.
Return the products is not possible for special orders.
After process, when we recieve return product, respective departments make technical analysis about product that using, damage and deflect and then will be given approval for product return. This lasts on average two or three days.
My return request was accepted. What happens after that?
Orders payed with a credit card, paying return lasts average two or five work days and then the amount of your payment will be refunded to your card. Banks send us up-date credit card statement that the payment has been made, in 1-3 days. In this process, TurkishFolkInstruments.com does not have the authority, If process takes longer, please you contact your bank.
Can I make changes?
Cancellation decision is necessary for product change. If your order is fit for these decisions, your order is returned and a new order is created in your name for product that you want to change.
Which address that I can send product for return?
You contact with customer representative, and you complete the necessary procedures then you can send order following address for return/changed.